Return Policy

Return & Exchange Policy

The Kellogg's Store guarantees 100% satisfaction. If you are unsatisfied with a product that you have purchased, you may return the product for an exchange or refund. To return an unwanted product for a refund of the purchase price, please send the unopened product within 30 days from the date of shipment. Product(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit. Original shipping and handling and return postage charges will not be refunded. The customer is responsible for all shipping charges on returned/exchanged products. KelloggStore.com is responsible for shipping charges on re-shipment of exchanged products only.

Please Note: Undergarments, Software, and Electronic Media Products (Underwear, Bathing Suits, CDs, DVDs, CD/DVD-ROMs, Computer Games, Software, VHS Tapes) cannot be returned after they have been tried on or opened.

Defective merchandise will be exchanged if returned within 90 days from the date of shipment. Please contact Customer Service at 1.866.856.5212 if the merchandise arrives damaged.

Photo On A Box Replacement Policy

Lost Orders:

If your order is lost during shipping, you must file a claim with the carrier.

  • Once you’ve filed the claim, please provide our Customer Service Representative (CSR) with the claim number.
  • You will then notify the CSR when the claim is resolved.
  • If the claim confirms your order was lost, we’ll reprint and resend it.

Damaged Orders:

If your Photo On A Box arrives damaged, here’s what you need to do to receive a replacement:

  1. You must contact Customer Care within five (5) business days of receiving your photo on a box product. No exceptions.
  2. Tear the box diagonally in to two peices across the front and back.
  3. Write the word “DESTROY” across each side of the tear on the box using a "Sharpie" or similar permanent marker.
  4. Take a clear picture of the front of the torn box showing the word “DESTROY” on each side.
  5. Take a clear picture of the back of the torn box.
  6. Send these photos to our Customer Service team.

Once we’ve reviewed the evidence, we’ll reprint and reship your order.

NOTE: As seen on the product page when you ordered, there are no refunds on these products.

All Other Returns

1. Send back the item(s) you wish to return per the instructions provided by our Customer Care Representative. Please include your Order Number and/or a copy of the packing slip and the "Return Authorization" number issued by our Customer Care Representative when you called. Please also provide a written reason for your return.

2. The credit card you used for the original purchase will be reimbursed the price you originally paid for the returned item(s), less shipping. In most cases this credit should appear on your card in the next regular billing cycle.

3. Any returns of items that you received as a gift will be issued in the form of an online KelloggStore.com.com eGift card in lieu of a refund.

4. All returned merchandise must be in its original condition, unused, and with original tags and packaging.

5. Returns made more than 90 days past the original purchase date will be honored in the form of an online KelloggStore.com eGift card in lieu of a refund.

Personalized and other customized items are nonrefundable.

Please Return Products To:
The Kellogg's Store
Customer Service
61 Clark Road
Battle Creek, MI 49037